Posts Tagged ‘human resources’

You are only as good as your employees!

Wednesday, January 25th, 2012

On my last trip to London, I was presented with two very stark reminders of this well used, but often forgotten, phrase:  You are only as good as your employees!  Both situations reflected very poorly on the respective companies.

My trip, a dinner with my ex-Ernst & Young colleagues, met with an inauspicious start.  As I emerged from London Bridge Tube Station I bumped (literally) into a ’top London attraction’ rep physically fighting with one of their competitor’s reps.  Given their respective statures it was like a scene from Laurel and Hardy!  This was a unedifying encounter, and reflected very poorly on their respective company’s brand (especially as both had the company logo on their chests) and it left me wondering what their employer’s would have thought?

Fortunately dinner with my friends was far more amiable but I was shocked to learn that after 20 year’s of dedicated service they received nothing, not even a thank you email from their employer.  Is there not a direct correlation between employee loyalty and business profitability and success?  Much is done to retain customer loyalty and the cost of selling to a customer versus the cost of winning a new customer is well understood, but do the same principles not apply to employees?  Don’t get me wrong, they weren’t complaining, and weren’t expecting any recognition.  Clearly this is the way big firms run, but I couldn’t  help but feel a little sorry on their behalf that their loyalty wasn’t recognised.

Mike O’Connell, CEO, Isosceles Finance

 

Don’t fall foul of the Bribery Act

Wednesday, June 15th, 2011

If you or your company give or receive corporate hospitality or gifts you could find yourself on the wrong side of the Bribery Act 2010 when it comes into force on 1st July.

Whilst the Justice Minister has tried to reassure us that “no one wants to stop firms getting to know their clients by taking them to events like Wimbledon or the Grand Prix” lawyers have been quick to counteract that the statute is open to different interpretations.  Failure to comply could  result in a fine and even imprisonment.

There is plenty that can be done to ensure that your systems and procedures are compliant with the Act.  The first step is to conduct a risk assessment – to get you on your way click here for a FREE risk assessment form.  The green, amber or red light at the end of the form will identify your level of risk but you will also need to:

  1. Put comprehensive and robust policies and procedures in place
  2. Select a ‘champion’ to be responsible for ensuring compliance
  3. Communicate and train your staff on this important issue
  4. Review any relationships you have with JV (joint venture) partners, agents, contractors and suppliers

 Mike O’Connell, CEO, Isosceles Finance

The biggest loser!

Tuesday, March 1st, 2011

The team at Isosceles arrived back in January clearly having had a good Christmas.  Some of us were decidedly  chubby.  So back by popular demand  came the Isosceles dietathon.   This event brings the Olympians of weight loss together and pits them against each other a little like Gladiator meets The Biggest Loser

Ten highly motivated Dietathletes entered the competition.  It is a straight fight, the person losing the highest percentage body fat over the course of 12 weeks would be declared the winner.  We nominated an independent adjudicator who oversaw an official weigh-in at the start.  We have also had unofficial weekly weigh-ins to monitor progress.

The topic of conversation in the office has been about nothing other than food.  Some of the dietathletes have become excessively competitive, there has even been talk that some have spiked the drinks of others with full fat milk.  There may even be a case for random drug testing to be introduced because of the high rates of weight loss being observed.

We are now five weeks in and I am happy to report that everyone in the team has lost weight.  The front runners have lost a stone and in total the combined weight loss is around that of a small person so we may have to recruit again soon.

Mike O’connell, CEO, Isosceles Finance

Employment Law – has it gone too far?

Thursday, November 11th, 2010

I was recently asked for my thoughts on the impact of recent changes in employment law on the small business – has it gone too far? 

There has been a great deal of discussion in the media and there is no doubt we, and all of our clients, are under increasing pressure from changing workplace legislation and the associated costs of compliance.  Of course, I am in favour of measures which protect employees, but I am really worried the UK will end up developing the kind of employment laws which have strangled many businesses in the EU.  The UK must build a climate which enables SMEs to compete and grow in the current difficult trading environment.

I personally have mixed feelings about the latest changes.  The fewer barriers put in front of employing individuals, whether permanent or contract the better. Every piece of new employment legislation put in place is another question to answer in deciding whether a business really needs to employ this individual.

Some of our clients are venture backed technology companies, early stage or ‘bleeding edge’ dealing in immature markets.  Some require heavy investment and are some way off break even.  The changes which will come into effect during the next 2 years will bring even more cost pressures that may at best stifle their growth but I fear it could well see the demise of some, already struggling in the recession.  I am concerned that the financial burden of giving agency workers the same rights in certain areas as permanent staff, for example, and the eventual enrolment of staff into a pension scheme, could be a financial burden too big to bear.

Sadly we, together with many other small firms have had to withdraw the provision of childcare vouchers (which was a very nice perk for employees) because legislators started to hint that instead of a simple salary sacrifice this should form part of an employee’s contractual terms and conditions, thus giving employers ongoing liabilities during periods of maternity and paternity leave.

But there is much to be positive about, we have to remember that much of the motivation behind recent changes to employment law has been to promote family friendly policies and this is a good thing.

The best promoter for family friendly policy is that it simply becomes part of what good companies do, companies gain competitive advantage through it, they retain and recruit the best staff.  As an employer you need to have these types of policies if you want to be considered amongst the best.   This has the added benefit of sorting out what legislators believe are family friendly policies from those that employees vote for with their feet.

Mike O’connell, CEO, Isosceles Finance

More Changes to Employment Legislation….. Nurofen anyone?

Thursday, September 30th, 2010

As if we haven’t got a big enough headache MORE changes to employment law are on the way starting tomorrow!!  My previous offer still stands if you would like a FREE employment contract compliance check please get in touch.

Whilst it would be imprudent of me to tell you that its is possible to eliminate the chance of a claim it is definately possible to minimise the risk or mitigate  the impact of any claim by taking a few basic precautions and ensuring that your employment contracts comply with this new legislation.  

Speak soon? moconnell@isoscelesfinance.co.uk

Mike O’connell, CEO, Isosceles Finance

 

10 Things To Include in Plan B

Tuesday, July 27th, 2010

Previous blog Plan B

Here are 10 things to consider when developing ‘Plan B’

  1. Honestly and rationally assess where your product or service is in its lifecycle.  Is it really a product fit for mass production and marketing or is it an early stage prototype requiring more investment? This will help prioritise resources.
  2. Define the core skills and processes required for the business at this stage. Do you need an expensive business development director if the product is still only a prototype.  Likewise, do we need a fat development department if have with a mature product?  Do I need a full time FD when a part time FD will suffice?
  3. Identify which members of the management team are appropriate for the business at this stage?  Who are the fighters?  Who can roll their sleeves up? Which members of the management team can perform multiple roles?   
  4. Determine which one or two key markets have the lowest barrier to entry – i.e. where are you likely to get the easiest and earliest success?   Investors often take more confidence from a small and growing pipeline rather than one or two big deals.
  5. Swift and decisive communication with staff is paramount. Staff usually know exactly what is going on within their company.  They know sales are down, suppliers are complaining.  They see the investors in the office.  They will take confidence from knowing management understand the situation, are taking decisive action and are truthfully keeping everyone in the picture. 
  6. Identify areas for cost cutting and cut costs as early as you can.  Try to do it so deep that you do not need to repeat the activity.  Don’t forget that management also need to be seen to make sacrifices not just the staff.  Avoid extravagant demonstrations of spending in order to buy staff goodwill.
  7. Change the shape of sales deals.  Get some cash up front or agree staged payments.  Consider software rental, maintenance holidays, trade reduced maintenance for longer terms – be as light footed and as flexible as you can.
  8. Pay very special attention to cash flow and debt.  Work hard to reduce your aged debt – incentivise your credit controller and sales people.  Renegotiate with suppliers and debt providers for example agree staged payments with HMRC for PAYE. Get all allowances in early, e.g. R&D tax credit. 
  9. Now may be a good time to collaborate.  It takes a brave management team to actively seek out potentially competitor companies and strike up a relationship.  Yes you may have to give up a little margin.  But in times of crisis more imaginative ways of getting your product to market are required.  Few companies are truly identical.  Few have the same technical strengths, the same scale and geography of operation. 
  10. Develop Plan B before you need it. Be clear on your KPIs (key performance indicators) and  how you measure performance.   Agree the point at which you will execute Plan B and stick to it.

Invariably the development and execution of ‘Plan B’ is easier (less painful?) with expert help.  Isosceles have guided many small and medium companies through difficult times. It’s not without its challenges but with positive action at the right time, it is possible to shape your future!

 Mike O’connell, CEO, Isosceles Finance

Why are there so many employment tribunal claims?

Tuesday, June 15th, 2010

It never ceases to amaze me how many companies lay themselves open to employment tribunal claims. 

The Department for Business, Innovation & Skills (BIS) recently revealed that 20% of business owners are worried that they are getting their employment obligations wrong, while a further 34% believe that employment legislation is not relevant to their business.  That adds up to a high proportion of employers at risk of infringing employment law.

It comes as no surprise therefore that the most recent Employment Tribunal statistics (to March 2009) show that claims have rocketed again this year to 266,542 – a rise of some 40% - the cost to employers was £2.6bn 

Whilst it would be inprudent of me to tell you that its is possible to eliminate the chance of a claim it is definately possible to minimise the risk or mitigate  the impact of any claim by taking a few basic precautions and ensuring that your employment contracts comply with the lastest employment legislation.

Never let it be said I’m not a generous man.  Click here for a bit of free consultancy and your own copy of Employment Legislation – 10 Ways to Mimimse your Risk  Exposure.

Mike O’connell, CEO, Isosceles Finance

 

What is in store for 2010?

Wednesday, February 3rd, 2010

It is a shame the start of the business year has been interrupted by the weather.  A strong December trading performance will have been somewhat diluted by a poor January.   Although seeing the number of Dad’s sledging last week, people may be returning to work relaxed and happy having had a bit of quality time at home outside of the Christmas rush.

This year will be dominated by politics and the economy.

Whilst the private sector has swallowed its medicine with the minimum of fuss and the maximum of fortitude during 2009 the public sector had been spared.  Not only have the public sector been spared actual cuts, but they have not even had their expectations properly set.  Alastair Darling has fallen out with Gordon Brown because he won’t even talk about the massive cuts coming.

The indications are that we will have a period of industrial relations turbulence.   If the unions at BA (I know they are privatised, but they still think like public servants) can’t wake up and smell the coffee it is a bad indicator for what is to come.

An insolvency practitioner friend of mine told me the insolvency courts were full of winding up orders at the end of 2009. The reason being that HMRC were treating companies with kid gloves in the first half of 2009 but in the second half their attitude changed  – no more Mr Nice Guy.  The significance of this is timing, the companies which are being wound up actually failed in the first half of 2009, however the news about their winding up will only surface over the next few months. 

The worry is that the news about more company closures, public sector cuts, higher taxes and industrial relations strife will sap confidence.   The reduction in public spending will also reduce the amount of cash swirling around in the economy.

Overall I am optimistic, but not confident in the prospects for 2010.  The difference between 2009 and 2010 is that we have an idea of what is coming, at this time last year we didn’t know whether the sky was still about to fall in.  We know this year is going to be tough, we know there will be public sector cuts, a change of Government with little latitude to make a big changes.   We also have the confidence of knowing we can come through a year like 2009. 

This is the year of the “Grind”, where good companies and good management teams grind their way from survival to growth.

Mike O’Connell, CEO, Isosceles Finance

2009 what a year that was!

Tuesday, January 19th, 2010

2009 was the most interesting and challenging year I have experienced.  Of course the events started towards the end of 2008 with the collapse of Northern rock in the UK and Lehman Brothers in the US

Paralysis in business decision making set in immediately.   We were trapped in a lift, the cable had snapped, we had no idea how many floors we had to drop.   The now infamous Sequoia presentation “RIP: Good Times” circulated from business leader to business leader urging cost cutting as quickly as possible.  Several clients asked us whether they should withdraw funds from traditional UK banks!

With the arrival of the New Year business leaders finally blinked, shook their heads and awoke from the bad dream, only to find it was real.  They acted quickly and with depth.   Almost without exception our clients made cuts to the workforce. 

Then something quite remarkable happened.  Businesses and their workforces united in their battle.  The workforce worked with managers, taking pay cuts (pay freezes if they were lucky), pension holidays, benefits cuts, reduced working days.  There was no large scale industrial action, no tales of unrest or poor morale.  Employees up and down the country were sophisticated enough to know that this was a genuine crisis requiring radical action.  I have not experienced this degree of co-operation and understanding before.  I believe history will show this to be a key foundation stone of the recovery.  It is vital that business owners and managers recognise this contribution when the good times return. 

The early summer months were odd.  A number of companies collapsed, their businesses had not deteriorated any further, it’s just that their balance sheets finally gave out.  Bank lending and venture funding had all but dried up.  Many companies had balance-sheets in December that could only fuel six months of loss making.  Were we heading for a second dip?  My fear was compounded by the slowest August in terms of activity.  We were almost continental.

We unexpectedly found our feet in September.  Perhaps it was simply the backlog of deferred August decisions, perhaps it was confidence garnered from corporate acquisition activity (Kraft’s first bid for Cadbury’s) or it was the boost from the FTSE breaking the 5000 barrier. It was a very patchy recovery though, many of our clients experienced no uplift in orders.  Our US clients also experienced a lift, but it was very regional and sector specific, but recovery seemed to be sparking into life on the West coast.

The momentum from September didn’t really build, but the economy didn’t fall back either.  The first nine months of the year had separated the strong from the weak – you had taken the action you needed to or it was already too late.  Now there is the grind to eventual recovery, but when?

Mike O’Connell, CEO, Isosceles Finance

Competition!

Tuesday, July 21st, 2009

It was sports day once again last week.  A lovely family day out, many well dressed parents glancing anxiously at a Blackberry, watch  or mobile.  Plainly not everyone took holiday that day!

This year we had a little more competition than normal, but everyone was a winner really.  We have probably raised two generations since the idea of competitive sport died back in primary schools.  The move seemed in part driven by philosophy and in part because a competitive sport involved more teacher hours outside the standard day.

It struck me that our modern society is possibly the most competitive it has ever been.  The two most popular programs on TV in recent times have been ‘Britain’s Got Talent’ and the ‘Apprentice’.  My son loves ‘Dragons Den’ and we have recently embarked on a new series of ‘Big Brother’.  It won’t be long before ‘X Factor’ or ‘Strictly Come Dancing’ return to our screen.  It’s far from a UK phenomena.

It strikes me that we love competition in football, business, entertainment.  We love the battle, the stories the winners and the losers.  The youngest in my house is quite capable of forming her own opinion as to the merits or otherwise of an act or idea and then extolling these virtues and selling the case of her favourite.

Once upon a time I would have frowned at my kids watching this kind of entertainment.  Dumbing down I would have called it, but I have changed my mind.  These skills are exactly the skills required to survive in the corporate or business life.  Make a choice and back it, have an opinion, pick the winner.

Mike O’Connell, CEO, Isosceles Finance